If you have a concern or complaint about our service, please contact us first so we can try to resolve it quickly.
Contact us first
If you are not satisfied with our financial advice service, you can make a complaint to our designated complaints representative:
- Phone: 0508 ZEST ME
- Email: info@zestbrokers.co.nz
Our internal complaints process
When we receive a complaint, we will consider it following our internal complaints process:
- We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information.
- We aim to resolve complaints within 10 working days of receiving them. If we can't, we will contact you within that time to let you know we need more time.
- We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.