If you have a concern or complaint about our service, please contact us first so we can try to resolve it quickly.
If we cannot resolve your complaint, you may contact Financial Services Complaints Limited (FSCL) — an independent, free complaints service approved under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.
FSCL Contact Details:
Phone: 0800 347 257
Website: www.fscl.org.nz
Email: complaints@fscl.org.nz
